Employment

Patient Care Coordinator- Advanced Education

Chief Purpose of the Position

The Patient Care Coordinator will be part of VCU Dental Care’s Advanced Education Department. The incumbent is largely responsible for the ideal patient experience, collection, schedule management, and appointment coordination. Responsibilities include, but not limited to coordinating appointments and specialties. Collecting payments follow up on patient pre-authorizations. Checking schedules proactively and contacting patients prior to appointments regarding co-pays associated with upcoming procedures. Manage daily route slips. Employee shall serve as a liaison between providers/managers and patients. Performing patient access and registration duties, financial consultation for patients, and insurance verification. In addition, because our practice is a teaching clinic, the position also serves to mentor dental residents/students regarding office operations and insurance practices. The position works on a team with other Patient Care Coordinators.

Knowledge, skills, and abilities required

  • Excellent customer service skills and willingness to assist patients, students, residents, faculty, and other staff is required
  • Experience and working knowledge of dental terminology strongly preferred
  • Superior telephone etiquette skills required.
  • Excellent verbal and written communication, interpersonal, and organizational skills required.
  • Working knowledge of Windows-based computers and data entry skills required.
  • Ability to work independently as well as with a team required.
  • Ability to work efficiently and accurately in a fast-paced environment is required.
  • Ability to maintain multiple objectives simultaneously required.
  • Ability to understand and explain patient account financial ledgers required.
  • The ability to work in a diverse environment is required.
  • Must be flexible to work schedules for varying shifts.

Education level and experience required

  • High School graduate or equivalent required.
  • 3+ years of customer service experience
  • College education preferred or equivalent applicable training or experience.
  • At least 1 year of experience in the health field preferred. {Dental background strongly preferred.
  • At least 1 year of accounts receivable and/or insurance coordination experience preferred.
  • Experience in dental software, preferably axiUm strongly preferred.
  • Computer skills required, preferably with proficiency in Microsoft Windows & Office.
  • Experience in dental practice management software, preferably axiUm strongly preferred.
  • Computer skills required, with proficiency in Microsoft Windows & Office, especially Word and Excel.

Hiring Range: commensurate with experience

Brief Summary of Benefits: Benefits for this position include, but are not limited to Health and Group Life Insurance, Vision, Dental Care Discounts (not insurance), 401k Profit Sharing Plan, and Paid Holidays. After completion of 90 days, you are eligible for Paid Time Off (PTO) Leave, a Uniform Allowance or Uniform, and Professional Development/Tuition Assistance. After completion of 6 months, you are eligible for Short Term Disability, Long Term Disability, Life Insurance, and Flexible Spending Accounts.

EEO Statement: VCU Dental Care is an Equal Employment Opportunity Employer. We do not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, physical or mental disability, and/or age.

Please submit your resumes and cover letters to 
dentistryhr@vcu.edu. In the subject line please reference the position title. Additionally, referrals are always welcome, email their resumes and cover letters to the above email as well.

Apply now

Please submit your resumes and cover letters to dentistryhr@vcu.edu. In the subject line please reference the position title. Additionally, referrals are always welcome, email their resumes and cover letters to the above email as well.

 

Updated on Mon, 05 Apr 2021 13:16:38 EDT


VCU Dental Care is an equal employment opportunity/affirmative action employer. We do not discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, physical or mental disability and/or age.